[VIRTUAL/INSANITY] AVN

CUSTOMER SERVICE -  CONTACT INFO

IMPORTANT : Don't ask for a customer service for AVN products on SL and for SL products on AVN. For each grid, different instructions are appliable.

[VIRTUAL/INSANITY] always provided a fast & efficent customer service. In the aim of being able to help you in the best conditions as possible, we'll ask you to follow our process, described below.

↪ FOR ANY PROBLEM, ISSUE, SUGGESTION ABOUT OUR PRODUCTS

❶ Before sending anything, we ask you to check Loviathar Hellman, store owner's profile in AVN.
Finding your answers : In 99% of the cases, you'll find the answer to your question in her profile. Read her 2nd life tab & her picks.

❷ If you didn't find your answer there, feel free to NOTECARD her.
Please don't send IMs. Notecards are more secure and leaves us the ability to answer you in good conditions.

❸ The notecard MUST include :
Your complete avatar name (not your display name)
Your transaction history (Read below if you don't know what it is)
The name of the item you're notecarding about. If appliable, the color or style.
The store where you purchased the item (sim name)
Your question in an understandable english or french.

Transaction history : AVN keep records of your transaction in its official website. You need to log in there and go in "my account", "transaction history" & copy the related line. Ask for help to friends if you can't do it alone.

➍ Name the notecard [VIRTUAL/INSANITY] CSR - YOUR NAME & send it to Loviathar Hellman, like mentioned above.
Delay : You'll always get an answer within 48h. If not, make sure to re-send your notecard & you can, in that case (and only in that case), send an IM along with it. It can happen that notecards get capped.


➎ Please note : Our customer service is polite & serious. We are not your ennemies and are just asking for a bit of respect in return. Demanding things agressively will not be a good way to be satisfied. It is obvious that help will only be provided to people we didn't mute & if you're muted, you're the first to be informed of it.